Despite the rapid popularity of e-commerce transactions in a quickly growing technological marketplace, consumers remain concerned. With all the horror stories in the news about stolen identities and hackers gaining access to personal information online, there’s plenty of fear and concern about providing credit card information to even the most trustworthy businesses and organisations.
This isn’t limited to the internet either, as information can just as easily be stolen from consumers making a credit card payment by phone.
Due to these well-founded concerns, it’s important that your business depend on a processing system that alleviates these worries for your customers, allowing them to freely shop and make purchases as they would in a world without identity theft.
What Customers Can Do
While it is generally safe for customers to make a credit card payment by phone, there are still measures that can be taken to provide the maximum amount of security and protection.
This may seem obvious, but is still worth mentioning: Only buy from companies that you know you can trust and ideally have dealt with in the past. If browsing products online, make sure the sites you’re on are reputable and high-authority before calling to provide your credit card information. As a basic litmus test of site security, navigate to a login or shopping cart page and look for a “https://” prefix and padlock symbol in the address bar.
After providing payment information, keep close tabs on your bank account to look out for any unexpected transactions or fees as well. Review your statements regularly, and try to think back to when you made each transaction, keeping in mind any recurring payments you’ve signed up for. If you see a payment that you can’t remember making and can’t identify its source – no matter the amount – call your credit card provider at the number listed on your statement and get to the bottom of it.
Whenever you choose to make a credit card payment by phone, make sure you are in a relatively private space where no one will be able to overhear your information. Also, keep any information that you write down close to your person until the written record is destroyed, so that it can’t be easily acquired by someone else.
What We Do
At Allied Wallet, we use a wide range of tools and techniques to protect every transaction we process. We also believe strongly in giving consumers the information they need to stay safe in today’s economy. Find more tips from the industry experts by perusing our blog.