Occasionally a bank or issuer may ask a customer for proof of purchase. “Retrieval” is a notification of this request.

The Retrieval Process becomes a merchant’s responsibility to provide proof of purchase to Allied Wallet within 5 (five) days of receiving the notification.

We recommend that merchants avoid customer-filed charge backs by providing excellent customer service and fulfilled promises. Also, clearly stating the transaction descriptor in the checkout process will help mitigate customer confusion. If a chargeback is filed, we recommend that the merchant provide a signed payment affidavit from the customer along with a copy of the customer’s identification.

We recommend that merchants avoid customer-filed charge backs by providing excellent customer service and fulfilled promises. Also, clearly stating the transaction descriptor in the checkout process will help mitigate customer confusion. If a chargeback is filed, we recommend that the merchant provide a signed payment affidavit from the customer along with a copy of the customer’s identification.

In the event of a chargeback on a CNP (card not present) transaction or a web transaction, we recommend that website administrators keep extensive visitor and IP logs as well as account creation confirmation records complete with user name logs.

Terminated accounts will receive payouts on the fifteenth day of the month following the 180th day, after the last [positive] settled transaction using the standard payout method used on your account.

Please allow up to 48 hours for payouts to be received by your financial institution.

Payouts are granted on a weekly basis for all processing 12 (twelve) days in arrears. Holdback Charge payouts are granted after 6 (six) months of rolling reserve status.

Allied Wallet accepts and processes payments from cards displaying the Visa, MasterCard, American Express, Discover, Diners Club, JCB, China UnionPay, Sofort, Klarna, Giropay, Maestro, Cartes Bancaires, Direct Debit, and VPay emblems or from users of the Allied Wallet's eWallet.

To change the bank account where you receive payouts, please visit the bank account update page.

Our Accounting Department will provide individual links via e-mail enabling merchants to view their statements. Merchants also have access to their reports within the gateway in which they can view their weekly and rolling reserve payouts.

A rolling reserve is a pre-determined percentage of gross sales that Allied Wallet will withhold for an agreed upon period of time as stated in your processing agreement. We ask that our merchants keep a rolling reserve as added security for the merchant and provider alike. Continue on to the next question in our Merchant FAQ to learn more.

The Rolling Reserve can be withheld for 1 (one) to 6 (six) months depending on the agreement made in your Terms of Agreement.

If you have a question that is not listed in our Merchant FAQ, please contact us by calling (888) 255-1137 or + 44 203 318 8334, using our live chat feature, or emailing support@alliedwallet.com. We are constantly expanding our Merchant FAQ, but we realize that it’s impossible to cover every topic, so we would love to speak with you directly to help resolve your issue.

Configuring your payment page is simple. Use this form to build your payment page.

Allied Wallet uses an award-winning gateway to protect merchants and customers alike from fraudulent transactions. We have implemented PCI compliant policies and security measures to protect the information of consumers as well as to protect merchants from fraudulent orders.

Allied Wallet has the ability to payout in any currency that is being processed. Merchants will be subject to bank’s conversion rates if applicable.

Allied Wallet's payment solutions allow you to accept 164 currencies online. You can process online payments in a 196 countries to grow you business globally.

  • Ariary
  • Baht
  • Balboa
  • Birr
  • Boliviano
  • Cedi
  • Colon
  • Cordoba
  • Dalasi
  • Denar
  • Dinar
  • Dirham
  • Dobra
  • Dollar
  • Dong
  • Dram
  • Escudo
  • Euro
  • Forint
  • Franc
  • Gourde
  • Guarani
  • Guilder
  • Hryvnia
  • Kina
  • Kip
  • Koruna
  • Krona
  • Krone
  • Kronoa
  • Kroon
  • Kuna
  • Kwacha
  • Kwacha
  • Kwanza
  • Lari
  • Lat
  • Lempira
  • Leone
  • Leu
  • Lev
  • Lilangeni
  • Lira
  • Litas
  • Loti
  • Manat
  • Manat
  • Meticail
  • Nakfa
  • Ngultrum
  • Ouguiya
  • Pa’anga
  • Pataca
  • Peso
  • Pound
  • Pula
  • Quetzal
  • Rand
  • Real
  • Rial
  • Riels
  • Ringgit
  • Ruble
  • Ruble
  • Rufiyaa
  • Rupee
  • Rupiah
  • Ruple
  • Shekel
  • Shilling
  • Sol
  • Som
  • Somoni
  • Taka
  • Tala
  • Tenge
  • Tugrik
  • Vatu
  • Yen
  • YuanRenminbi
  • Zloty

Click here for a list of the countries that we process in.

Yes, Allied Wallet enables our merchants to accept recurring payments from their customers for up to three consecutive months in one billing cycle.

At this point in time, Allied Wallet does not provide or offer a membership management system.

To be approved for Virtual Terminal our Underwriting Team must review the type of account, the risk of the account, and obtain Management Approval

Allied Wallet processes payments in:

  • Abkhazia
  • Aland
  • Algeria
  • AmericanSamoa
  • Andorra
  • Angola
  • Anguilla
  • Antigua
  • Argentina
  • Armenia
  • Aruba
  • Ascension
  • AshmoreandCartierIslands
  • Australia
  • AustralianAntarcticTerritory
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • BakerIsland
  • Bangladesh
  • Barbados
  • Barbuda
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Botswana
  • BouvetIsland
  • Brazil
  • BritishAntarcticTerritory
  • BritishIndianOceanTerritory
  • BritishSovereignBaseAreas
  • BritishVirginIslands
  • Brunei
  • Bulgaria
  • BurkinaFaso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • CapeVerde
  • CaymanIslands
  • CentralAfricanRepublic
  • Chad
  • Chile
  • ChristmasIsland
  • ClippertonIsland
  • CocosIslands
  • Colombia
  • Comoros
  • CookIslands
  • CoralSeaIslands
  • CostaRica
  • Croatia
  • Cyprus
  • CzechRepublic
  • Denmark
  • Djibouti
  • Dominica
  • DominicanRepublic
  • Ecuador
  • Egypt
  • ElSalvador
  • EquatorialGuinea
  • Eritrea
  • Estonia
  • Ethiopia
  • FalklandIslands
  • FaroeIslands
  • Fiji
  • Finland
  • France
  • FrenchGuiana
  • FrenchPolynesia
  • FrenchSouthernandAntarcticLands
  • Gabon
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • HeardislandandMcDonaldIslands
  • Honduras
  • HongKong
  • HowlandIsland
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • IsleofMan
  • Israel
  • Italy
  • Jamaica
  • Japan
  • JarvisIsland
  • Jersey
  • JohnstonAtoll
  • Jordan
  • Kazakhstan
  • Kenya
  • KingmanReef
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • MarshallIslands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • MidwayIslands
  • Moldova
  • Monaco
  • Mongolia
  • Monserrat
  • Montenegro
  • Morocco
  • Mozambique
  • Nagorno-Karabakh
  • Namibia
  • Nauru
  • NavassaIsland
  • Nepal
  • Netherlands
  • NetherlandsAntilles
  • NewCaledonia
  • NewZealand
  • Nicaragua
  • Niger
  • Niue
  • NorfolkIsland
  • NorthernCyprus
  • NorthernMarianaislands
  • Norway
  • Oman
  • Palau
  • PalmyraAtoll
  • Panama
  • PapuaNewGuinea
  • Paraguay
  • People’sRepublicofChina
  • Peru
  • PeterIIsland
  • Philippines
  • PitcairnIslands
  • Poland
  • Portugal
  • Pridnestrovie
  • PuertoRico
  • Qatar
  • QueenMaudLand
  • RepublicofChina
  • Reunion
  • Romania
  • RossDependency
  • Russia
  • Rwanda
  • SaintBarthelemy
  • SaintHelena
  • SaintKittsandNevis
  • SaintLucia
  • SaintMartin
  • SaintPierreandMiquelon
  • SaintVincentandtheGrenadines
  • Samoa
  • SanMarino
  • SaoTomeandPrincipe
  • SaudiArabia
  • Senegal
  • Serbia
  • Seychelles
  • SierraLeone
  • Singapore
  • Slovakia
  • Slovenia
  • SolomonIslands
  • Somaliland
  • SouthAfrica
  • SouthGeorgia&SouthSandwichIslands
  • SouthKorea
  • SouthOssetia
  • Spain
  • SriLanka
  • Suriname
  • Svalbard
  • Swaziland
  • Sweden
  • Switzerland
  • Tajikistan
  • Tanzania
  • Thailand
  • TheGambia
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • TrinidadandTobago
  • TristandaCunha
  • Tunisia
  • Turkey
  • Turkmenistan
  • TurksandCaicosIslands
  • Tuvalu
  • U.S.VirginIslands
  • Uganda
  • Ukraine
  • UnitedArabEmirates
  • UnitedKingdom
  • UnitedStates
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • VaticanCity
  • Vietnam
  • WakeIsland
  • WallisandFutuna
  • Zambia

Allied Wallet will not process payments in:

  • Afghanistan
  • Albania
  • Bosniaand Herzegovina
  • Congo
  • Coted’Ivoire
  • Cuba
  • Iran
  • Iraq
  • North Korea
  • Liberia
  • Libya
  • Myanmar
  • Nigeria
  • Pakistan
  • Somalia
  • Sudan
  • Syria
  • Venezuela
  • Yemen
  • Zimbabwe
Telefonsupport 24/7 USA: +1-888-255-1137
GB: +44 203 318 8334
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